Privacy Policy

1. Introduction

Zyentrix Inc ("Zyentrix", "we", "us", or "our") is a Canadian B2B company providing Electronics Manufacturing Services (EMS) and telecom hardware components. We are headquartered at 5-1025 Nadalin Heights, Milton, ON L9T8R3, Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (zyentrix.com), submit a quote request, or otherwise interact with us in a business context. It applies to all personal information we handle in connection with our services and operations.

By using our website or engaging with us, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please refrain from using our website or submitting your information to us.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you submit a quote request, contact form, or otherwise communicate with us, we may collect:

• Contact information: Full name, business email address, phone number
• Business information: Company name, job title, department
• Project details: Product specifications, quantities, timelines, technical requirements, and any other details you choose to include in your message
• Communications: Records of emails, calls, and written correspondence between you and Zyentrix

Providing this information is voluntary. However, certain fields are required to process your inquiry — we cannot respond to or prepare a quotation without a minimum of your name, business email, company name, and a description of your requirement.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

• IP address and approximate geographic location (country/city level)
• Browser type, version, and language preference
• Operating system
• Pages visited, time spent on pages, and referring URL
• Date and time of your visit

This information is collected through standard server logs and, where applicable, analytics tools. It is used in aggregate form and is not typically linked to an identifiable individual unless required for security purposes.

2.3 Information from Third Parties

We may receive limited business contact information from publicly available directories, industry databases, or referrals from existing business partners. Any such information is handled in accordance with this Policy.

3. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

We do not use your information for consumer marketing, advertising networks, data brokering, or any purpose unrelated to our manufacturing and component supply business.

4. Legal Basis for Processing

Zyentrix Inc operates primarily under Canadian privacy law, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. For business contacts located in the European Economic Area or United Kingdom, we also observe the requirements of the General Data Protection Regulation (GDPR) and the UK GDPR.

Our legal bases for processing personal information include:

• Consent: Where you have voluntarily submitted your information through our contact or quote request form, you have given implied consent for us to use it to respond to your inquiry.
• Contractual necessity: Where we have entered into a business relationship with you, processing your contact information is necessary to fulfil the terms of that relationship.
• Legitimate interests: We have a legitimate business interest in maintaining records of communications, processing inquiries, and improving our services — provided this interest is not overridden by your privacy rights.
• Legal obligation: Where required by Canadian law, export control regulations, or court order.

5. Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

5.1 Within Zyentrix

Your information may be accessed internally by members of our sales, operations, and logistics teams who need it to process your inquiry or fulfil your order. Access is limited on a need-to-know basis.

5.2 Service Providers

We may engage trusted third-party service providers who assist us with functions such as email hosting, website hosting, or business software. These providers are contractually required to process your information only as directed by us and in accordance with this Policy. They are not permitted to use your information for their own purposes.

5.3 Legal Requirements

We may disclose your information if required by law, a court order, or a government authority — for example, to comply with Canadian export control regulations, customs requirements, or a lawful request by a public authority.

5.4 Business Transfers

In the event that Zyentrix is involved in a merger, acquisition, or sale of all or part of its business assets, personal information held by us may form part of the transferred assets. You will be notified via a prominent notice on our website if such a transfer occurs, and any acquirer will be bound to handle your information in accordance with this Policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Inquiry records (no order placed): Retained for up to 2 years from the date of the last communication, after which records are securely deleted or anonymized.
• Active customer records: Retained for the duration of the business relationship and for 7 years thereafter, consistent with Canadian commercial record-keeping requirements.
• Financial and transaction records: Retained for a minimum of 7 years as required by the Canada Revenue Agency and applicable accounting standards.
• Website access logs: Retained for up to 12 months and then purged.

When information is no longer required, it is securely deleted, destroyed, or anonymized so that it can no longer be associated with you.

7. Security

Zyentrix takes the security of your personal information seriously. We implement technical and organizational measures appropriate to the nature of the information we hold, including:

• Encrypted communication channels (TLS/HTTPS) for data transmitted to and from our website
• Access controls limiting internal access to personal information on a need-to-know basis
• Secure storage practices for both digital and physical records
• Regular review of our information security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at sales@zyentrix.com.

8. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

To exercise any of these rights, please contact us in writing at the address below. We will respond within 30 days. We may need to verify your identity before actioning a request. There is no fee for exercising your rights unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

If you are a resident of Canada and you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. EEA and UK residents may contact their relevant national data protection authority.

9. Cookies & Tracking

Our website uses a minimal set of technologies to ensure functionality and performance:

• Essential functionality: Our site does not use persistent tracking cookies beyond what is necessary for basic session functionality. No advertising or behavioural tracking cookies are used.
• Web fonts: We use Google Fonts (served from Google's CDN) to display our chosen typefaces. Google may collect technical data such as your IP address and browser type when fonts are loaded. See Google's Privacy Policy for details.
• Analytics: If we implement analytics in the future, we will update this Policy and provide appropriate notice and opt-out mechanisms.

You can configure your browser to refuse cookies or alert you when cookies are being sent. Doing so will not significantly affect the functionality of our website.

10. International Transfers

Zyentrix Inc is based in Canada and processes data primarily within Canada. Some of our service providers (such as cloud hosting providers) may process data in other jurisdictions, including the United States.

When personal information is transferred outside of Canada, we ensure that appropriate safeguards are in place — such as contractual provisions consistent with PIPEDA requirements — to protect it to a standard equivalent to what is applied in Canada.

For transfers from the EEA or UK to Canada, please note that the European Commission has recognized Canada as providing an adequate level of data protection under PIPEDA.

11. Children's Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites for reference or informational purposes (such as certification bodies or standards organizations). We have no control over the content or privacy practices of those sites and are not responsible for them. We encourage you to review the privacy policy of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Policy periodically. Your continued use of our website or services after the effective date of any changes constitutes your acknowledgment of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: